we recognize sometimes the complexity of different network/computing environment will take more time and effort to debug so we are in process of instrumenting enhanced debugging mechanisms in upcoming product release (beyond just grabbing debug logs). When I speak with peers who use the product, there is a resignation of it is what it is.Īppreciate that you had spent hours with our team. When I look in your forums I see people making similar speed and reliability comparison, and these comments in your forums are the first page of google results for "splashtop performance" or "splashtop performance issues. I'd love to understand that too Mark, and I've spent many hours working with support teams seeking an answers. We would love to work with you to understand why you are having such issues since this is not what we have heard from our 60k+ MSPs and IT customers (and millions of consumers using our product). Sorry to hear the performance, reliability and usability issues you are finding with Splashtop. We are committed to deliver the best in class remote control tool at the best value (cost effective) for MSPs and ITs. We are eager to listen to your feedback as we do like to improve and address any shortcoming. Many older solution with archaic architecture that doesn't really scale well. We leverage these cloud infrastructure to deliver high availability connectivity around the world. Given our consumer presence with millions of users, we always focus on improving the usability and love to get your feedback on areas of improvements.įor reliability, Splashtop is built from ground up leveraging multi-cloud infrastructure, including AWS, Google Cloud, Alibaba Cloud, and Azure. We would love to debug/understand your configurations. In fact, NVIDIA CEO Jensen and a professional gamer were on stage at CES 2012 and used Splashtop to enable remote 3D gaming: Splashtop can achieve solid performance advantages over other solution. you can even stream 3D games from your GeForce PCs to your iPad or Android tablet at 60fps and sub 30ms latency. In fact, for performance, Splashtop was first to pioneer mobile remote gaming. All these ITSM and RMM vendors did extensive testing before replacing some existing solution with Splashtop. The 60k customer figure doesn't include millions of devices that are managed using Splashtop remote control embedded inside RMM players like Autotask/Datto, NinjaRMM, Atera, Naverisk, ivanti (used to be LANDESK), and others. Azure AD 2FA may be an alternative if you have o365 or other uses. DUO seems to be a popular 2FA recommendation for RDP Gateway, but I've never used it. If you don't already have a suitable router or appliance cost may be an issue. Using a VPN appliance or router with VPN that supports 2FA and connects to AD should provide the security and manageability you requested. Remote Desktop Gateway of VPN will keep showing up as recommendations based on cost and stability. If you are not happy with GoToMyPC pricing you are unlikely to like the TeamViewer per concurrent connection fee. TeamViewer has been great connecting to Mac and PCs, with only a few occasions where Bomgar(Beyond Trust) could connect when it could not. I have several PCs and sites they can't resolve issues with after dozens of hours trying. If you are not happy with occasional access issues with GoToMyPC you are unlikely to like Splashtop. I find the performance, reliability, and usability of Splashtop to lag behind GoToMyPC.
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